Refund and Returns Policy
At NAREK, we want you to be satisfied with your purchase. Please review our return and refund policy below before requesting a return.
30-Day Return Policy
We accept eligible returns within 30 days of the date your order is delivered.
To be eligible for a return, the item must be:
• Unused and in the same condition in which you received it
• In its original packaging
• Complete with all included accessories and components
• Accompanied by proof of purchase or order information
Products that have been used, altered, damaged after delivery, or returned incomplete may not be eligible for a refund.
Because NAREK products contain fragrance oils, opened or used fragrance products may not be accepted for return if they cannot reasonably be resold for health, safety, or product-integrity reasons, except where the product arrived damaged, defective, incorrect, or where otherwise required by law.
How to Request a Return
Before sending a product back, please contact NAREK with your order number and the reason for the return.
Do not send returns to the manufacturer.
Once your return request is approved, we will provide return instructions and the appropriate return address.
Items returned without first requesting a return may be refused or may experience delays in processing.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as reasonably possible and provide your order information and, when appropriate, photographs showing the problem.
If we confirm that the item was damaged, defective, or incorrect, we will provide an appropriate remedy, which may include a replacement or refund. NAREK will cover reasonable return shipping costs when a return is required because of our error or a confirmed damaged, defective, or incorrect item.
Refunds
After we receive and inspect your eligible return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow your bank, credit card company, or payment provider additional time to process and post the refund after it has been issued.
Original shipping charges are not refundable for voluntary returns unless required by law or unless the return results from our error, a damaged or defective product, or an incorrect item.
Return Shipping
For voluntary returns, including situations where you change your mind or no longer want the product, you are responsible for the cost of return shipping.
We recommend using a trackable shipping service. NAREK is not responsible for return packages that are lost or damaged before they are delivered to us.
If the return is due to our error or a confirmed damaged, defective, or incorrect item, NAREK will provide or reimburse reasonable return shipping as appropriate.
Exchanges
We do not guarantee direct exchanges.
If you would like a different product or fragrance, please contact us. Depending on the circumstances, we may ask you to return the original eligible item for a refund and place a new order.
Non-Returnable Items
The following items may not be eligible for return:
• Products returned more than 30 days after delivery
• Used or substantially consumed fragrance products
• Products damaged through misuse, improper handling, spills, accidents, or failure to follow product instructions
• Products missing original packaging, accessories, or components where their absence materially affects the product’s condition or resale
• Items marked as Final Sale at the time of purchase, except where otherwise required by law
Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.
Order Cancellations and Shipping Delays
If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or has been shipped.
If we are unable to ship your order within the time stated at the time of purchase, we will handle the delay, cancellation, and any required refund in accordance with applicable law.
Contact Us
If you have questions about a return, refund, damaged item, or your order, please contact us through the Contact page on narekbrand.com.
NAREK
Distributed by NSA SERVICES
Glendale, California, United States
Last updated: September 10, 2026